Complete to see if you qualify
1

Your contact details

TIP: Please make sure to fill in all of fields below before you proceed.

2

About your debts

TIP: Don't worry if you're unsure of the exact amount at this stage, we can change this later on.

How It Works

Being in debt can be daunting and in a lot of cases, very scary. Use of the iDebtPlan portal uncomplicates the process of getting out of debt with a few simple, straight forward steps.

Simply complete our short fact find form above to see if you qualify in principle for debt help, if you do, we will then refer you to a courteous and professional debt advisor who will assess your situation in full and advise as to which product you are best suited to… this could be a Debt Management plan, an Individual Voluntary Arrangement (IVA) or a Trust Deed (if you live in Scotland).

Your debt advisor will then also assign you with your own personal account manager who will be on hand to answer any questions or queries that you may have, at any time, throughout the lifetime of your plan.

If you have any questions that you would like answered now, please click on the chat box below or use the form found on the “Contact Us” page.

We are looking forward to really helping you.

The iDebtPlan Team

Frequently Asked Questions

Q. If I'm already in a debt plan, can you still help?

If you are unhappy with your current debt plan provider, you are more than welcome to use the iDebtPlan portal. Our partners will assess your situation and if appropriate, move you from your existing plan to theirs.

Q. How long will it take to clear my debt?

The qualified debt manager that we refer you to, under FCA guidelines, will have to give you best advice and as part of this advice, will advise as to how long it will take for your debts to be repaid. The good news is that your debt manager may also be able to get any interest and charges on your accounts frozen.

Q. I have a number of Payday Loans, can debt managers deal with this type of debt?

Absolutely! Our debt management partners inform us that around 85% of people that use the iDebtPlan portal list at least 1 Payday loan as part of their debts. Payday Loans are not a problem.

Q. Do I still have to pay all of my creditors?

As soon as the licenced debt manager that we refer you to accepts you as a client, they will advise you if you need to pay any of your creditors yourself. Normally (depending on the types of debt) you will simply make one re-payment each month that will then be distributed amongst your creditors.

Q. I owe money to several places. Is this a problem?

Absolutely not! Your debt manager’s aim is to make your life easier and less stressful. So regardless as to how many people you owe money to, the majority of people simply make one single, affordable payment into their plan, your debt manager will then ensure that your repayment is distributed accordingly.

Q. Some people I owe money to are hassling me. Can a licenced debt manager stop them?

Once your debt manager accepts you as a client, you are no longer alone when it comes to dealing with your debts. Your debt manager will handle every aspect of your personal debt, including trying to reduce the communication with your creditors and/or debt collectors. Simply refer any phone calls, letters, SMS and email correspondence to them.

Q. Can I speak to someone about my debt problems?

Of course! Once you are accepted by the licenced debt manager that we refer you to, you will be allocated with a friendly, personal account manager who will be happy to discuss your problems - and the solution - on a one-to-one basis, all done over the phone or however you would prefer to communicate.

Q. Can I do a Joint application?

Yes, absolutely. To do this simply make the advisor that we refer you to aware that you would like to set up a joint plan when you speak with them.

Q. Can I add a debt at a later date?

Yes. If you forget to add one of your debts, don't worry, you can add more on at any time. Simply contact the debt advisor that we refer you to, to do this.

Q. Do you offer loans?

No. Our main purpose is to get people out of debt. We put customers in touch with reputable debt solution providers whose products include Debt Management Plans, IVAs, Trust Deeds and Bankruptcies.

Q. How will the iDebtPlan portal help me?

It’s really easy and very straight forward. Once you have submitted an initial enquiry via our simple fact find form, you will then receive a call from a skilled debt advisor. During this call you will be asked a series of questions which will be used to determine what product would be most suitable for your needs. Once the advisor we refer you to has established the best way to proceed, and providing that you are in agreement, they will then manage all aspects of your debt including creditor contact and repayment of your debts.

iDebtplan may receive a commission if you are successful in obtaining some form of debt help via one of our approved debt manager partners.

Contact Us

In order for one of our team to respond to your enquiry quickly (and if you would like to be contacted by phone), please ensure that you provide a valid phone number.

Alternatively, we can also respond to your query by email if you would prefer.

Privacy

iDebtPlan is committed to protecting your privacy during your visits to the http://idebtplan.co.uk web site and we recognise our responsibility to keep the information you provide to us confidential at all times.

We protect your personal information on the Internet to the same standards we would do in person or on the telephone. Your personal information will not be disclosed to other companies except in circumstances advised to you at the time you apply for a product or service.

Your Information Online

1. Cookies

A 'cookie' is information that a web site stores on your computer so that it can remember something about you at a later time. Cookies are commonly used on the Internet and do not harm your system. The cookies used on this web site do not include any information that others could read and understand about you, such as your name or account numbers. We currently use a combination of first party, third party, permanent and temporary cookies in the following way: To collate general management information which is used to plan enhancements to our services and tailor aspects of the site functionality for individual visitors. We do not share information with other companies that use the same third party tracking codes. If you do not want us to use cookies when you visit this web site, you can configure your browser not to accept them or opt-out. Please refer to your browser's 'help' facility.

2. Information Requests

When you ask for information regarding a product or service on the idebtplan.co.uk web site, you will be asked for information that is needed to process your enquiry. The information that you provide will only be used for the purposes described at the time of your application and where applicable in the Terms and Conditions that apply to the relevant product or service.

Complaints Procedure

At first instance, please contact the Complaints Department on 0161 975 3344 and we will try and resolve your complaint by telephone. If we cannot resolve your complaint by telephone you can make a formal complaint in writing to:

iDebtPlan
Complaints Department
Jackson House
Sibson Road
Sale
MANCHESTER
M33 7RR

or you can e-mail your complaint to:

complaints@idebtplan.co.uk

How iDebtPlan Limited will deal with your complaint...

We aim to resolve your complaint as soon as possible. Sometimes things take a little more time. Please find below the process that iDebtPlan will adhere to respond to your query.

Within 5 Working Days of Receipt of Your Complaint You Will Receive From Us...

An acknowledgement letter to let you know that your complaint is being dealt with and to provide you with contact details of the person dealing with it.

Within 4 Weeks You Will Receive From Us...

If the complaint is still being investigated 4 weeks after receipt, we are obliged to send you a further response to let you know what is happening. This letter should detail either:

• The reasons why more time is required to investigate your response and how long it will be before you should expect to receive a final response (within a maximum of another 4 weeks).

Or,

• The final response from us. This will include the findings from our investigation and details of any compensation we have concluded is payable to you (if appropriate).

Within 8 Weeks You Will Receive From Us...

Within 8 weeks of receiving your complaint we are obliged to have fully investigated it and provide you with the details of our findings and details of any compensation that we think you would be due - in other words our final response. Hopefully this would be a mutually satisfactory response and the matter will be concluded. However, if you are not satisfied with our final response, you have the right to complain to the Financial Ombudsman Service (FOS) within 6 months of the date of that letter. This is free of charge and details of how to do this are set out below. In addition we will provide you with a leaflet when we send our final response detailing how to compliant to FOS.

We will maintain contact with you throughout the complaints process, and during this period, feel free to contact the Complaints Department on 0161 975 3344 if you have any queries.

Financial Ombudsman Service

If you are not satisfied with our final response, you may be eligible to refer the matter to FOS. This is free of charge. To make a complaint to FOS please contact:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Website: www.financial-ombudsman.org.uk
Email: Complaint.info@financial-ombusdman.org.uk
Phone: 0800 023 4567 or 0300 123 9 123

Your Rights

We hope that you will accept the decision of our Complaints Department. If this should not be the case, you remain free at all times to seek independent advice.


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